Making a complaint
One of the most important ways for
us to improve the quality of care
services is by listening to your
concerns.
If you make a complaint, you can be
sure that:
-
All complaints are taken
seriously and handled
thoroughly. All complaints are
dealt with on an individual
basis.
-
We will decide how your
complaint will be investigated,
depending on what the complaint
is about.
-
If we think there will be a
delay, we will let you know and
give you the reasons for the
delay.
Our
Complaints Procedure publication
explains the process in detail,
alternatively our
Complaints Procedure - Easy Guide has
been written in a way that everyone
can use and will help people with
learning disabilities.
If you would like to make any
general comments, suggestions or
request additional information,
either contact our office
or visit our 'Feedback' page.
Responding to your
complaint
We want you to know
that your complaint
is being dealt with
and keep you
informed of what is
going on. This is
what we will do when
you have made a
complaint:
-
We will send you
an
acknowledgement
letter to let
you know we have
received and
recorded your
complaint.
-
The
director, or
their authorised
representative, will try
to resolve your
complaint within
28 working days
of the date that
your complaint
was received.
-
Final Decision −
to let you and
the subject of
your complaint
know our final
conclusion.
-
Request for a
review of the
investigation −
what to do if
you are not
satisfied.
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